I wanted to share feedback on my recent attempt to open an account.I’m a freelancer living in France and needed a separate account for my micro-entrepreneur activity. I tried to open an N26 business account, but the onboarding flow required a VAT number. As a micro-entrepreneur, I don’t have one, so I was redirected to the personal account sign-up instead.During onboarding, I confirmed my status as a freelancer and the economic area I work in – everything seemed fine. However, when reviewing the Terms & Conditions for the personal account, I saw that business use is not allowed. Because of this, I wanted to clarify whether using the account for micro-entrepreneur activity would violate the Terms of Service before I put any money into the account. This was particularly relevant as there are lots of reports of N26 suspending accounts.That’s where the process became difficult.The in-app support chat wasn’t accessible.I eventually reached support through the website, but the bot couldn’t answer the question.When a representative finally joined, they told me I had to continue the chat inside the app, which still wasn’t working.I was then instructed to uninstall the app, turn off my phone, wait two minutes, reinstall the app, and try again.By that point, I had spent around 30 minutes just trying to get an answer to a simple compliance question. If basic support is this hard to access, I’m concerned about what would happen in a complex situation. So I decided to close the account.I hope this is useful feedback. Thanks for your time.
